85 testimonials found
" TOTALLY PROFESSIONAL AND COURTEOUS "
I have found the staff Metro to be totally professional and courteous in our dealings with them as a tenants over the past 18 months. Sue Scott and Jason have been attentive in every aspect, and we would thoroughly recommend them!
" PLEASURE TO DEAL WITH "
Thank you so much for your professionalism and efficiency throughout our tenancy. We are impressed by your quick responds to our concerns and you are really helpful with all the maintenance! It has been a pleasure to deal with Sue and Jason for these years!
" TOP QUALITY SERVICE "
Since the move from the previous Agents who handled my property, Sue Scott has been my contact. I would like to place on record that I have enjoyed a considerable improvement in service since I have been dealing with her. I have had regular updates whenever necessary and a general professionalism which I had not experienced before. I recently had a problem with a tenant which required corrective action and re-letting of the property, Sue and her team managed the process seamlessly and I now have a new tenant. I would recommend Sue and her team to anyone who expects top quality service, and the backing of an organisation whose sole focus is on rental properties Kind regards,
" PROFESSIONAL, PROMPT AND CONSIDERATE "
Sue has been my property manager for the past six months. During this time she has always been professional, prompt and very considerate to the needs of the tenant. Any time I have contacted her or sent through a request she has acted quickly to resolve the issue while keeping me informed of the progress. My past experience is that property managers do not care a great deal about renters. That has not been the case with Sue. Anyone who has her as their property manager will be well looked after!
" EXCELLENT CUSTOMER SERVICE "
I am a current rental tenant with your real estate and I am emailing to commend you in relation to your staff member Sue Scott and her excellent customer service that I experienced last week. On Tuesday 17th May, my partner and I had our 9 month inspection and asked if we could get approval for a pet. We have been loyal, reliable and clean tenants and it has been no secret that we have wanted a pet throughout our lease. I pursued Sue and asked if she could contact the owners one last time and seek approval and if we could know by Friday 20th May of the outcome. I was very pleased for two reasons! Firstly because Sue had success and was able to convince the owners to approve a pet! Secondly and most importantly I was very impressed that it only took Sue 24 hours to do so and got back to me so quickly. I would like to say thank you to Sue for her efforts and great customer service. We are very appreciative of the outcome and opportunity and the time that Sue took to achieve this result. It is good to know that there are people like Sue who care for their tenants and can appreciate the happiness that it has bought to us. Regards,